Refunds and Returns Policy:
Effective Date: June 19, 2023
BlueGuard Optics is committed to ensuring your satisfaction with our products. We understand that there may be instances where you need to return or seek a refund for a product. This Refunds and Returns Policy outlines the process, conditions, and timeframes for returns and refunds.
- Eligibility for Returns and Refunds:
a. Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
b. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
c. Only regular priced items may be refunded. Sale items are non-refundable.
- Returns Process:
a. Initiation: To initiate a return, please contact our customer support team at [email protected] within 30 days of receiving your order. Provide your order number, the reason for the return, and any relevant details.
b. Return Authorization: Our customer support team will provide you with a Return Authorization (RA) number and further instructions for returning the product. Please do not return any items without obtaining an RA number.
c. Shipping: You will be responsible for paying the shipping costs for returning the item. Shipping costs are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
d. Packaging: Please ensure that the product is securely packaged to prevent any damage during transit. We are not responsible for items damaged in return shipping.
- Refunds:
a. Inspection: Once your return is received and inspected, we will send you an email notification to inform you of the approval or rejection of your refund.
b. Refund Processing: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment provider’s policies.
- Exchanges:
a. We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item for the same product, please contact our customer support team at [email protected].
- Contact Information:
If you have any questions or need assistance with returns or refunds, please contact our customer support team at:
BlueGuard Optics
391 Foxcroft Dr
Warminster, PA
Email: [email protected]
Please note that this Refunds and Returns Policy is subject to change without prior notice. It is your responsibility to review this policy periodically for any updates or changes.
By making a purchase on BlueGuardOptics.com, you acknowledge that you have read, understood, and agree to be bound by this Refunds and Returns Policy.